We want you to be able to buy with complete confidence from ATI Manufacturing. When ordering directly from us you can buy with full confidence due to our 14 day no quibble money back guarantee.
All our customers are fully protected from disappointment with our 14 day no quibble money back guarantee. If you are not entirely satisfied with any item bought from our range of exceptional products, simply return them within 14 days (in a similar condition to that in which they were supplied) for a complete no quibbles refund.
Refunds include the price of the original postage and packing although unfortunately, in our endeavors to keep prices down to a minimum, it does not include the cost of the return postage and packing incurred by you when sending the goods back to us.
Any refunds will be returned within 30 days of our receiving notification of your intention to cancel your order. This is in line with the mandatory regulations governing business transactions termed as ‘Distance selling’. As such, this does not apply to our highly respected ‘built to order’ building services.
To cancel an order placed within our building service department, all costs incurred up to and including the date of cancellation will be charged to the customer. Any parts and materials used in the construction of the pre-ordered model and prior to the cancellation will become the property of the customer and hence the cost will be chargeable to the customer. This is in agreement with those regulations governing goods deemed to be ‘made to customers specicifications’.